Had a costly return on a cheap online order.

Just got jacked for over $70 on a $10 book that the customer didn't like. They didn't like it because they felt it wasn't published in a high enough quality... Despite the fact that it was described as poorly printed, and there was a picture for reference. An online order, that they returned without permission, and debited the unnecessary overseas express! return shipping from our account. Lost more on the shipping than the book will ever be worth.